消费者决策
Lars Perner描述了一个模型,它说明了关于消费者行为的决策过程。它始于对问题的认识,消费者认识到尚未满足的需求或需求。这导致消费者搜索信息,如果它是低参与产品,那么搜索将是内部的,仅仅从内存中识别替代品。如果产品参与度很高,那么搜索会更加彻底,例如阅读评论或报告或询问朋友。然后,消费者将评估他或她的替代品,比较价格,质量,在产品之间进行权衡,并通过消除不太吸引人的产品来缩小选择范围,直到剩下一个。在确定之后,消费者将购买该产品。最后,消费者将评估购买决策和购买的产品,带来诸如物有所值,商品质量和购买体验等因素[12](模型取自Perner,2008)。
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Gollwitzer 1993